Frequently Asked Plumbing Questions

Whether you're dealing with a clogged drain, a plumbing emergency, or considering a water heater replacement, having the right information can help you make informed decisions. At Drains Great, we provide professional drain cleaning, emergency plumbing, water heater services, and sewer repairs throughout Denver, Aurora, Centennial, Parker, Lakewood, Englewood, and surrounding Front Range communities. Below are answers to some of the most common questions homeowners ask our plumbers. Give us a call with any additional questions or to schedule an appointment. 

  • How often should I schedule professional drain cleaning?

    Most homes benefit from professional drain cleaning every 12 to 24 months. If you frequently experience slow drains, recurring clogs, or have mature trees near your sewer line, more frequent maintenance may be recommended.

  • What are the signs I need professional drain cleaning?

    Common warning signs include:

    • Slow-draining sinks, tubs, or showers 
    • Frequent clogs 
    • Gurgling drains 
    • Unpleasant drain odors 
    • Water backing up into fixtures 
    • Multiple drains clogging at once 

    These symptoms often indicate buildup or a blockage that requires professional equipment.


  • When should I call an emergency plumber?

    Call an emergency plumber immediately if you experience:

    • Burst pipes 
    • Sewer backups 
    • Overflowing toilets that won't stop 
    • Major water leaks 
    • No running water 
    • Water heater failure causing flooding 
    • Frozen or broken pipes 
    • Gas line concerns involving plumbing fixtures 

    Quick action helps reduce water damage and costly repairs. 


  • What should I do before the emergency plumber arrives?

    If it's safe to do so:

    • Shut off your home's main water supply. 
    • Turn off your water heater if it's leaking. 
    • Avoid using plumbing fixtures if sewage is backing up. 
    • Move valuables away from standing water. 

    Contact a licensed emergency plumber as soon as possible. 


  • Can I use chemical drain cleaners?

    Chemical drain cleaners are generally not recommended because repeated use can damage certain plumbing materials and may worsen existing pipe problems. Professional drain cleaning is often a safer, more effective solution for stubborn clogs. 

  • How do I know if I need hydro jetting instead of standard drain cleaning?

    Hydro jetting is often recommended when drains experience:

    • Heavy grease buildup 
    • Tree root intrusion 
    • Recurring sewer backups 
    • Extensive sludge or debris inside pipes 

    A plumbing inspection can determine the best cleaning method for your system.


  • How long does a water heater typically last?

    Most traditional tank water heaters last 8 to 12 years, while tankless units often last even longer with proper maintenance. Age, water quality, and routine maintenance all affect lifespan. 

  • What are the signs I need a water heater replacement?

    You may need a water heater replacement if you notice:

    • Inconsistent hot water 
    • Rust-colored water 
    • Water leaking around the tank 
    • Strange rumbling or popping noises 
    • Rising energy bills 
    • Your unit is over 10 years old 

    Replacing an aging unit before it fails can help prevent unexpected water damage.


  • Should I repair or replace my water heater?

    Minor issues like replacing heating elements or thermostats can often be repaired. However, if your unit is older, leaking, or requires frequent repairs, a water heater replacement is usually the more cost-effective long-term solution.

  • What causes recurring drain clogs?

    Recurring clogs may be caused by:

    • Grease buildup 
    • Hair accumulation 
    • Soap residue 
    • Tree roots 
    • Damaged sewer lines 
    • Improper items being flushed 

    A professional inspection can identify the root cause and help prevent future problems.


  • How can I help prevent clogged drains?

    You can reduce the risk of clogs by:

    • Avoiding grease down kitchen drains 
    • Using drain strainers 
    • Not flushing wipes or hygiene products 
    • Scheduling routine drain cleaning 
    • Addressing slow drains before they become complete blockages 

  • How do I know if my sewer line has a problem?

    Signs of sewer line issues include:

    • Multiple clogged drains 
    • Sewage odors 
    • Gurgling toilets 
    • Water backing up into tubs or showers 
    • Wet areas in your yard 
    • Frequent drain backups 

    These problems should be evaluated promptly to prevent additional damage.