Privacy Policy
Last Updated: August 19, 2026
Metropolitan Drain Cleaning LLC, doing business as Drains Great ("Metropolitan Drain Cleaning," "Drains Great," "Company," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit
https://www.drainsgreat.com/, request or receive services from us, communicate with us, or participate in our customer communications programs, including SMS/MMS text messaging, email communications, customer satisfaction surveys, feedback requests, and review requests.
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- First and last name
- Email address
- Mobile or other telephone number
- Service or mailing address
- Information about the plumbing or drain services you request
- Appointment and scheduling information
- Messages, questions, or other information submitted through our Website
- Communications you send to us by telephone, text message, email, chat, or other means
- Customer satisfaction ratings, survey responses, feedback, and review-related information
- Any other information you choose to provide
We may also automatically collect certain information when you use our Website, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed
- Links clicked
- Referring and exit pages
- Dates and times of Website visits
- General geographic information derived from your IP address
- Website interaction and diagnostic information
2. Cookies and Similar Technologies
We may use cookies, pixels, tags, local storage, analytics technologies, and similar tools to operate and improve our Website, understand how visitors use the Website, measure advertising performance, and support our business operations.
These technologies may be provided by us or by third-party service providers such as analytics, advertising, call-tracking, website-hosting, and customer-communication providers.
You may be able to control cookies through your browser settings or through cookie-preference controls presented on our Website, where available.
Disabling certain cookies may affect the functionality of some Website features.
3. How We Use Your Information
We may use personal information to:
- Respond to inquiries and service requests
- Provide estimates and quotes
- Schedule and manage appointments
- Provide plumbing, drain-cleaning, and related services
- Communicate regarding appointments, scheduling, service updates, and customer support
- Send customer satisfaction surveys and Net Promoter Score requests
- Request feedback regarding completed services
- Invite customers to leave voluntary reviews on third-party review platforms
- Send SMS/MMS communications when the customer has expressly opted in
- Send email communications where permitted
- Improve our Website, services, and customer experience
- Measure Website and advertising performance
- Detect and prevent fraud, misuse, or security incidents
- Maintain business records
- Comply with applicable laws and legal obligations
We do not sell personal information.
4. SMS/MMS Text Messaging Program
Metropolitan Drain Cleaning may offer SMS/MMS text-message communications to customers who expressly opt in.
Text messages may include:
- Appointment confirmations and reminders
- Scheduling updates
- Service-related notifications
- Customer support communications
- Post-service follow-up messages
- Customer satisfaction surveys
- Net Promoter Score or other feedback requests
- Invitations to leave a voluntary public review
- Other communications directly related to our services
Where separately permitted and consented to, messages may also include limited informational or promotional communications regarding our services.
Message frequency varies depending on your interactions with us.
Message and data rates may apply.
Consent to receive SMS/MMS messages is voluntary and is not a condition of purchasing goods or services from Metropolitan Drain Cleaning.
5. How Customers Opt In to SMS Communications
Metropolitan Drain Cleaning collects SMS consent only through the specific opt-in methods described below.
Providing a telephone number by itself does not constitute consent to receive recurring SMS/MMS communications.
A. Website Form Opt-In
Customers may opt in through a Metropolitan Drain Cleaning Website form that includes a separate SMS consent option.
To opt in through the Website:
- The customer enters their contact information, including their mobile telephone number.
- The customer is presented with an SMS consent disclosure near the mobile number field or consent checkbox.
- The disclosure explains the type of messages the customer may receive from Metropolitan Drain Cleaning.
- The disclosure states that message frequency varies and that message and data rates may apply.
- The disclosure explains that the customer may reply STOP to opt out and HELP for assistance.
- The disclosure states that consent is not a condition of purchasing goods or services.
- The customer affirmatively selects the SMS consent checkbox or other affirmative consent control.
- The customer submits the form.
The SMS consent checkbox is not pre-selected.
Customers who submit a Website form without affirmatively selecting the SMS consent option are not enrolled in recurring SMS communications solely because they provided a telephone number.
B. Verbal Opt-In
Customers may also expressly opt in to SMS communications during a telephone call or in-person interaction with a Metropolitan Drain Cleaning representative.
Before enrolling the customer, our representative explains that Metropolitan Drain Cleaning would like permission to send text messages that may include appointment and scheduling communications, service-related updates, customer satisfaction surveys, feedback requests, and review invitations.
The customer is informed that:
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to unsubscribe.
- Reply HELP for assistance.
- Consent is not a condition of purchasing goods or services.
The representative then asks the customer whether they agree to receive SMS/MMS messages from Metropolitan Drain Cleaning.
The customer is enrolled only after providing clear affirmative consent.
C. Customer-Initiated Text Messages
A customer may independently initiate a text-message conversation with Metropolitan Drain Cleaning by sending a text to a business telephone number used by Metropolitan Drain Cleaning.
When a customer sends us an inbound text message requesting information, service, scheduling assistance, or customer support, we may respond by text regarding that specific request or conversation.
A customer-initiated text message does not, by itself, enroll the customer in unrelated recurring marketing or promotional text messages.
If we wish to enroll the customer in recurring SMS communications beyond the customer-initiated conversation, we will provide the applicable SMS disclosures and obtain affirmative consent before enrollment.
6. Website SMS Consent Disclosure
When SMS opt-in is offered through a Website form, the consent disclosure should state substantially as follows:
I agree to receive SMS/MMS text messages from Metropolitan Drain Cleaning, including appointment and scheduling communications, service updates, customer satisfaction surveys, feedback requests, and review invitations. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase. See our Privacy Policy and Terms & Conditions.
Customers must affirmatively select the SMS consent checkbox or other consent control before being enrolled.
7. SMS Opt-Out
You may opt out of SMS/MMS communications at any time by replying STOP to a text message from Metropolitan Drain Cleaning.
After you send STOP, we may send one final text message confirming that you have been unsubscribed.
After your opt-out request is processed, you will no longer receive messages from the applicable SMS program unless you later provide consent to opt in again.
Other words or requests that clearly communicate your desire to stop receiving messages may also be honored where required by applicable law.
8. SMS Help
For assistance with our text-message program, reply HELP to a text message from Metropolitan Drain Cleaning.
You may also contact us directly:
Phone: (303) 359-8566
Email:
john@drainsgreat.com
9. SMS Consent and Mobile Information Privacy
We highly value the privacy of your mobile information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, transfer, or share mobile telephone numbers, SMS opt-in information, SMS consent records, or SMS opt-out information with third parties or affiliates for their own marketing or promotional purposes.
The above restriction applies regardless of other provisions in this Privacy Policy concerning the sharing of personal information.
We may disclose mobile information to service providers that assist us in operating our SMS program, including telecommunications carriers, messaging platforms, customer-communication providers, and other vendors necessary to transmit or manage text messages.
Those service providers may use mobile information only as necessary to perform services on our behalf and may not use SMS consent or mobile information for their own independent marketing or promotional purposes.
We may also disclose information when required by applicable law, regulation, legal process, or governmental request.
SMS consent is specific to Metropolitan Drain Cleaning and will not be transferred to third parties or affiliates for their independent marketing or promotional use.
10. Carrier Disclosure
Wireless carriers are not liable for delayed or undelivered messages.
Message delivery may be affected by your wireless carrier's availability, coverage, network conditions, or other factors outside our control.
11. Customer Surveys, Feedback, and Review Requests
After Metropolitan Drain Cleaning performs a service, customers who have provided the appropriate communication consent may receive follow-up communications requesting feedback regarding their experience.
These communications may include:
- Satisfaction surveys
- Net Promoter Score requests
- Requests for feedback regarding completed work
- Requests to provide comments about the customer experience
- Invitations to leave a review on a public third-party review platform
Participation in surveys, feedback requests, or public reviews is voluntary.
Declining to complete a survey, provide feedback, or leave a public review will not affect your ability to obtain services from Metropolitan Drain Cleaning.
12. Sharing and Disclosure of Personal Information
We may share personal information in limited circumstances, including:
Service Providers
We may disclose information to vendors and service providers that perform services on our behalf, including:
- Website hosting providers
- Customer relationship management providers
- Analytics providers
- Advertising and measurement providers
- Call-tracking providers
- Survey and review-request platforms
- Email providers
- SMS and telecommunications providers
- Customer-support and communication platforms
Service providers are authorized to use information only as necessary to perform services for us and are not authorized to use it for their own independent marketing purposes.
Legal and Safety Requirements
We may disclose information when reasonably necessary to:
- Comply with applicable law or regulation
- Respond to legal process or governmental requests
- Enforce our agreements or policies
- Protect our rights, property, customers, or employees
- Detect, investigate, or prevent fraud or security incidents
Business Transactions
If Metropolitan Drain Cleaning is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Important SMS Exception
Regardless of the sharing described elsewhere in this Privacy Policy, mobile telephone numbers, SMS opt-in data, and SMS consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
13. Analytics and Advertising
We may use third-party analytics and advertising technologies to understand Website traffic, measure advertising performance, and improve our services.
These providers may use cookies or similar technologies to collect information about your Website interactions.
Where required by applicable law, you may have the right to opt out of certain forms of targeted advertising or data sharing through available Website controls, browser settings, or recognized opt-out signals.
14. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services
- Maintain customer and business records
- Communicate with customers
- Administer surveys, feedback, and review-request programs
- Maintain records of SMS consent and opt-out requests
- Resolve disputes
- Protect against fraud and security risks
- Enforce agreements
- Comply with legal obligations
When information is no longer reasonably necessary, we may delete, deidentify, aggregate, or otherwise securely dispose of it in accordance with our business practices and applicable law.
15. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of Internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Email, SMS, and online communications may not be encrypted end-to-end. Please do not transmit highly sensitive personal information through these communication methods unless specifically requested through a secure process.
16. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Obtain a copy of certain personal information
- Opt out of certain forms of processing or targeted advertising
- Withdraw consent where processing is based on consent
- Appeal certain privacy-request decisions where applicable
These rights may be subject to exceptions under applicable law.
To submit a privacy request, contact us using the information listed in the Contact Us section below.
We may need to verify your identity before completing certain requests.
17. Children's Privacy
Our Website and communications programs are not directed to children under 18.
We do not knowingly collect personal information from children through our Website or SMS program.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
18. Links to Third-Party Websites
Our Website may contain links to websites or services operated by third parties.
We are not responsible for the content, privacy policies, data practices, or security of third-party websites or services.
We encourage you to review the privacy policy of any third-party website you visit.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update this Privacy Policy, we will post the revised version on this page and update the "Last Updated" date.
Changes become effective when posted unless otherwise stated or required by law.
20. Contact Us
If you have questions about this Privacy Policy, our SMS communications, or our privacy practices, contact:
Metropolitan Drain Cleaning LLC / Drains Great
Phone: (303) 359-8566
Email:
john@drainsgreat.com
Website:
https://www.drainsgreat.com/
For SMS assistance, reply HELP to any message.
To stop receiving SMS messages, reply
Terms & Conditions and Privacy Policy
Last Updated: March 2026
Company Name: Metropolitan Drain Cleaning
Website: https://www.drainsgreat.com/
1. PROGRAM DESCRIPTION AND ACCEPTANCE OF TERMS
Metropolitan Drain Cleaning (“Company,” “we,” “our,” or “us”) operates one or more text messaging, email, and call programs (collectively, the “Programs”) to communicate with customers and prospects regarding our services. These Programs may include, without limitation:
Service‑related alerts and reminders.
Customer support and scheduling updates.
Post‑project follow‑up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third‑party platforms.
Where permitted, limited informational or promotional messages related to our services.
By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the “Terms”). If you do not agree, please do not enroll in any Program or use the Website.
Program / Brand Name(s): “Metropolitan Drain Cleaning Customer Communications”]
Program Description: One‑time and recurring communications by SMS, MMS, phone, and email related to service scheduling and support, post‑project surveys (including NPS), feedback collection, and invitations to leave public reviews, as well as other service‑related and, where permitted, limited promotional messages.
2. MESSAGE FREQUENCY AND CHARGES
Message and data rates may apply.
Message frequency may vary based on your interactions with us and which Programs you join (for example, number of projects, survey requests, or inbound inquiries).
Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.
3. OPT‑IN AND OPT‑OUT
You may opt in to receive messages from us by, for example, submitting a form on our Website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.
Opt‑Out Instructions (STOP):
To stop receiving text messages from a Program, reply “STOP” to any message we send you.
After you send “STOP,” we may send you a one‑time confirmation message to confirm that you have been unsubscribed from that Program. After this, you will no longer receive messages from that specific Program, but you may still receive messages from other Programs you have joined (unless and until you opt out of those Programs as well).
Help Instructions (HELP):
If you need assistance with a Program, reply “HELP” to any message or contact us using the information in Section 6 (Customer Support).
You may also contact us directly using the information in Section 6 to request that we stop sending messages via SMS, email, or phone.
4. CARRIER DISCLOSURES
Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier’s coverage and network conditions.
5. POST‑PROJECT SURVEY AND REVIEW REQUESTS
After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:
Request that you complete a satisfaction survey.
Collect a Net Promoter Score (NPS) or other rating regarding your experience.
Gather qualitative feedback about the work that was performed.
Ask you to leave a review on public platforms (such as online review or social media sites), at your discretion.
Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.
6. CUSTOMER SUPPORT AND CONTACT INFORMATION
If you have questions about these Terms or any Program, or if you need help, please contact us:
Phone: (303) 359-8566
Email: john@drainsgreat.com
Mailing Address: 3124 South Parker Road, Aurora, Colorado 80014, United States
You may also reply HELP to any text message for assistance.
7. LINK TO PRIVACY POLICY
For more information about how we collect, use, and share your information, including information collected through the Programs and the Website, please review our Privacy Policy below in Section 8 (“Privacy Policy”).
8. PRIVACY POLICY
8.1 SCOPE
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our Website or participate in any of our Programs, including our post‑project survey, feedback, and review‑request campaigns.
This policy applies to information we collect through the Website, through our Programs (including SMS/MMS, email, and calls), and through related online interactions. It does not apply to information collected offline (for example, by phone or in person) unless we specifically state otherwise.
The Website and Programs are intended for users located in the United States. If you access the Website or participate in any Program from outside the United States, your information may be transferred to, processed, and stored in the United States.
By accessing or using the Website or participating in any Program, you agree to this Privacy Policy.
8.2 INFORMATION WE COLLECT
We collect information in three primary ways: (a) information you provide to us, (b) information collected automatically when you browse the Website, and (c) information collected through cookies and similar technologies used for analytics, advertising, and performance measurement.
8.2.1 INFORMATION YOU PROVIDE VOLUNTARILY
When you submit information through the Website or otherwise interact with us—such as by requesting service, requesting an estimate, scheduling an appointment, starting a chat, contacting us, or participating in a Program—we may collect information you choose to provide, including:
Identifiers and contact information (such as name, email address, phone number, and mailing/service address).
Service request and project details (such as service type, project dates, preferred appointment windows, photos or attachments you upload, and notes you provide).
Communications content (such as messages submitted through forms, chat, SMS/MMS, email, or other channels you use to contact us).
Survey responses and feedback, including NPS scores, ratings, qualitative comments about completed work or your experience, and any other information you choose to share in a survey or review request.
Any other information you choose to submit.
You are not required to provide personal information to browse the Website. However, if you choose not to provide certain information, we may be unable to respond to your request, administer certain Programs, or provide certain services.
8.2.2 INFORMATION COLLECTED AUTOMATICALLY
When you visit the Website, we (and our service providers) may automatically collect certain information about your device and your interaction with the Website, such as:
IP address and general location information (such as city/state inferred from IP address).
Device and browser information (such as browser type, operating system, device type, and language settings).
Usage and event data (such as pages visited, links clicked, scroll activity, time spent on pages, and referring/exit pages).
Approximate timestamps, session identifiers, and diagnostic data used for performance, analytics, and security monitoring.
This information helps us operate the Website, measure performance, understand visitor engagement, detect and prevent fraud, and maintain security.
8.2.3 COOKIES, PIXELS, SDKS, AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies (such as pixels, tags, local storage, and SDKs) to help the Website function, to understand how the Website is used, and to support advertising and measurement activities. These technologies may collect information such as your IP address, device/browser characteristics, and your interactions with the Website.
Examples include:
Analytics tools (for example, Google Analytics) to understand Website traffic and usage.
Advertising and conversion measurement tools (for example, Google Ads and Meta Pixel) to help measure the effectiveness of marketing campaigns and deliver ads.
Call tracking tools (for example, dynamic phone numbers) to attribute calls and leads to marketing sources and improve service.
Chat and messaging tools to support customer communications and improve responsiveness.
Some of these technologies may be operated by third parties and may collect information across different websites or online services over time, subject to those parties’ privacy practices.
You can control certain cookies through your browser settings and, where available, through any cookie preference controls presented on the Website. See Section 8.5 for more information.
8.3 HOW WE USE YOUR INFORMATION
We use the information we collect for legitimate business purposes consistent with operating our business, maintaining an effective Website, and running our Programs. Depending on how you interact with us, we may use information to:
Provide and manage services, including responding to inquiries, providing estimates, scheduling appointments, and coordinating project or service delivery.
Communicate with you, including confirmations, reminders, follow‑up communications, and customer support.
Administer post‑project survey, NPS, and feedback Programs, including sending you survey invitations, collecting and analyzing satisfaction scores and qualitative feedback, and following up on issues or questions you raise.
Request that you leave reviews on public platforms, at your discretion, and track whether review requests are sent or completed.
Operate, maintain, and improve the Website and Programs, including troubleshooting, testing, analytics, measuring performance, and improving user experience.
Conduct marketing and advertising activities with your consent, including measuring campaign performance and attributing calls and leads.
Protect against fraud, misuse, and security incidents; enforce our policies; and maintain the safety and integrity of our systems.
Comply with applicable legal requirements and respond to lawful requests.
We do not sell personal information. We do not use information collected through the Website or Programs to make decisions that produce legal or similarly significant effects solely by automated means (for example, automated denial of services).
8.4 COMMUNICATIONS AND TEXT MESSAGING PRIVACY
If you provide your phone number or email address, you may receive communications from us as described in Sections 1–6 and 8.3.
8.4.1 SMS / MMS TEXT MESSAGES
If you opt in to receive text messages, we may send SMS/MMS messages related to:
Your current or past projects or services.
Satisfaction surveys and NPS requests.
Qualitative feedback requests about work performed.
Invitations to leave public reviews.
Service‑related messages and, where permitted, limited promotional messages related to our services.
Message frequency may vary.
Message and data rates may apply.
You can opt out at any time by replying STOP.
For help, reply HELP or contact us using the information in Section 6.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text‑message consent information, or opt‑out status with third parties or affiliates for their own marketing or promotional purposes. We may share this information only with service providers that help us deliver text messages (such as messaging platforms, phone companies, and other vendors assisting with SMS delivery) or as required by law.
8.5 COOKIES, INTEREST‑BASED ADVERTISING, AND YOUR CHOICES
8.5.1 MANAGING COOKIES
You can control cookies through your browser settings, including refusing some or all cookies or receiving an alert when cookies are being sent. If you disable cookies, certain features of the Website may not function properly.
If the Website presents a cookie banner or preference center, you can use it to manage certain categories of cookies where available.
8.5.2 ANALYTICS AND ADVERTISING TOOLS
We may use third‑party analytics and advertising tools (such as Google Analytics, Google Ads, and Meta Pixel). These providers may set cookies or similar technologies and collect information about your interactions with the Website to provide measurement, analytics, and advertising services. Information collected through these tools may be combined with other information collected through the Website for the purposes described in this policy.
8.5.3 GLOBAL PRIVACY CONTROL (GPC)
Some browsers or extensions support the Global Privacy Control (“GPC”) signal. Where required by applicable law, we will process GPC signals as a request to opt out of certain processing (such as certain types of “sharing” for targeted advertising under state law). Honoring GPC may be limited by technical constraints and may not apply to all uses of cookies (for example, cookies necessary to operate the Website).
8.5.4 DO NOT TRACK
Some browsers include a “Do Not Track” (DNT) setting. Because there is no common industry standard for interpreting DNT signals, the Website may not respond to all DNT signals. You can use the other controls described in this section to manage cookies and tracking.
8.6 SHARING AND DISCLOSURE OF INFORMATION
We may disclose information collected through the Website and Programs in limited circumstances as described below. We do not sell personal information.
8.6.1 SERVICE PROVIDERS
We may share information with vendors and service providers that help us operate the Website, run our business, or deliver the Programs, such as website hosting providers, analytics providers, advertising and measurement vendors, call tracking providers, survey and review‑request platforms, messaging platforms, and customer communication tools. These providers are permitted to use information only to perform services on our behalf and are subject to contractual confidentiality and security obligations. We do not authorize service providers to use personal information for their own independent marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile information will not be sold or shared with third parties or affiliates for promotional or marketing purposes. All categories of sharing described in this Section exclude mobile contact information and text messaging originator opt‑in data and consent; this information will not be shared with any third parties, except service providers that assist us in delivering our text messages or as required by law.
8.6.2 LEGAL AND SAFETY
We may disclose information if we believe it is necessary to: (a) comply with applicable law, regulation, legal process, or governmental request; (b) enforce our agreements or policies; (c) protect the rights, property, or safety of the Company, our customers, or others; or (d) detect, prevent, or address fraud or security issues.
8.6.3 BUSINESS TRANSFERS
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business or assets, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.
8.7 DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Website and Programs from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Email, text messages, and chat communications may not be encrypted end‑to‑end and may not be secure. Please do not send sensitive information through these channels.
If you believe your interaction with us is no longer secure, please contact us immediately using the information in Section 6.
8.8 LINKS TO OTHER WEBSITES
The Website may contain links to third‑party websites or services. We do not control, and are not responsible for, the content, privacy practices, or security of third‑party websites. We encourage you to review the privacy policies of any website you visit.
8.9 CHILDREN’S PRIVACY
The Website and Programs are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the Website or a Program, please contact us so we can take appropriate steps to delete it.
8.10 DATA RETENTION
We retain personal information collected through the Website and Programs for as long as reasonably necessary to fulfill the purposes described in this policy, including to provide services, administer Programs (including surveys and review requests), maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable law.
8.11 CHANGES TO THESE TERMS AND THIS POLICY
We may update these Terms & Conditions and this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this document. Your continued use of the Website or participation in any Program after changes are posted means you accept the updated Terms.
8.12 PRIVACY RIGHTS AND CHOICES (U.S. RESIDENTS)
Depending on where you live, you may have certain rights regarding personal information, which may include the right to:
Confirm whether we collect or process personal information about you and request access to it.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to certain legal exceptions.
Request a copy of personal information in a portable format.
Opt out of certain uses of personal information, including certain forms of targeted advertising conducted through cookies and similar technologies.
Appeal a decision regarding your privacy rights request, where required by applicable law.
The availability and scope of these rights may vary by jurisdiction.
HOW TO EXERCISE YOUR RIGHTS
To submit a privacy request, contact us using the information in Section 6. We may need to verify your identity before completing your request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf. If your request is denied, you may have the right to appeal our decision by contacting us and stating that you are submitting an appeal.
COOKIE AND ADVERTISING CHOICES
You can control cookies and similar technologies by:
Adjusting your browser settings to block or delete cookies.
Using any cookie preference tools or banners that may be available on the Website.
Using certain browser signals (such as Global Privacy Control) that communicate your preference to opt out of certain cookie‑based uses, where required by applicable law.
Please note that blocking cookies may affect the functionality of the Website, and some cookies are necessary for the Website to operate.
NO SALE OF PERSONAL INFORMATION
We do not sell personal information for money. However, we may allow certain third‑party partners to collect information through cookies and similar technologies for analytics, advertising, and measurement. You can opt out of certain cookie‑based advertising through the controls described above.
